GDPR

What data do we collect?

SDesk Ltd collects the following data:

• Personal identification information (Name, email address, phone number, etc.)
• The date, time and IP address from which you log in to the Service

How do we collect your data?

You directly provide SDesk Ltd with most of the data we collect. We collect data and process data when you:

• Use our cloud-based service desk, as an agent or a requester
• Register for a demo or a free trial online
• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
• Use or view our website via your browser’s cookies.

SDesk Ltd may also receive your data indirectly from the following sources:

• Google Analytics

How will we use your data?

SDesk Ltd collects your data so that we can:

• Carry out our obligations to you as a direct or indirect user of our Cloud-based service desk
• Process and manage your SDesk subscription.
• Email you with release notes, service notifications and account-related enquiries.

How do we store your data?

SDesk Ltd securely stores your data in our Amazon Web Services European data centre.

SDesk Ltd will your data for a minimum of 5 years. For tickets, this will be 5 years after the ticket has been resolved. For customer users, this will be 5 years after their last activity on the SDesk platform. If you wish to change this at any time, please email us at support@sdesk.co.uk.

Marketing

SDesk Ltd would like to send you information about products and services of ours that we think you might like.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop SDesk Ltd from contacting you for marketing purposes or giving your data to other members of the SDesk Ltd Group.

If you no longer wish to be contacted for marketing purposes, please email us on support@sdesk.co.uk

What are your data protection rights?

SDesk Ltd would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request SDesk Ltd for copies of your personal data.

The right to rectification – You have the right to request that SDesk Ltd correct any information you believe is inaccurate. You also have the right to request SDesk Ltd to complete the information you believe is incomplete.

The right to erasure – You have the right to request that SDesk Ltd erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that SDesk Ltd restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to SDesk Ltd’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that SDesk Ltd transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: gdpr@sdesk.co.uk

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit All About Cookies .org

How do we use cookies?

SDesk Ltd uses cookies in a range of ways to improve your experience on our website, including:

• Keeping you signed in to our digital platform
• Understanding how you use our website and tracking multiple visits (Google Analytics)

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

• Functionality – SDesk Ltd uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
• Advertising – SDesk Ltd uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. SDesk Ltd sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The SDesk Ltd website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

SDesk Ltd keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 29th January 2020.

How to contact us

If you have any questions about SDesk Ltd’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that SDesk Ltd has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.