IT Service Desk

Our cloud-based IT Service Management platform is packed with features to help you and your team manage your service desk, restore services as quickly as possible, improve operational efficiency and streamline the end user experience.

Incident & Request Management

See visual indications of when a request is within the SLA or has been breached. Order and prioritise tickets by SLA due dates so that SLA targets are never missed.

  • Service Level Agreements
  • Auto Priority (Impact + Urgency = Priority)
  • Canned Responses
  • Powerful Automation and Ticket Categorisation
  • Satisfaction Survey
  • Multiple Timezones & Business Hours
  • Dashboards & Reporting

Change Management

Plan, manage, review, and implement changes across your organisation. Clearly communicate to those affected and control the impact on day-to-day operations

  • Change Management Workflow (Planning, Implementation, Approval and Review)
  • Approval Workflow
  • Multiple Change Advisory Boards
  • Link changes to Problems, Incidents and Major Incidents

Problem Management

Identify, diagnose and resolve the root cause of problems and mitigate risks, preventing them from re-occurring.

Major Incident Management

Coordinate immediate resolutions for the highest impact, highest urgency incidents whilst continuously communicating with customers and internal stakeholders

Self-Service Portals

Customers and users can raise requests and track progress with clear end-to-end visibility through the easy-to-use online self-service portal or the mobile app. Keep them updated and communicate with them from one central hub and enable them to resolve simple, repetitive incidents by accessing solutions in the knowledgebase.